Cannot access my account - Guild Wars Forums

bramski · Mar 14, 2014, 06:32 PM // 18:32

Hi I'm sorry if this is not the read place for this thread.

Last week I felt like playing GW again, to find out I have forgotten my password.

I have mailed the support team, but since younger me thought it was a good idea to not keep the serial key cards, and not having any screenshots because I also recently reinstalled my PC. I have no real evidence the support team can see it is my account.

They have not replied in a week time, and with the reset password option not working anymore is there any other way to get acces to my account or should I sent another e-mail? I have also tried logging into my NCsoft account but have no clue of that password either.

Thanks in advance.

**Marty Silverblade** · Mar 14, 2014, 10:45 PM // 22:45

Firstly, [email protected] is broken. Any emails (either direct or via any system that uses it) sent to that address get redirected to the black hole in internetland. Apparently the place to go is now here.

Honestly, the chance of you recovering your account is low. Perhaps they can authenticate on the personal details input when you created the account. A character name may also help if you can remember any. In any case, there isn't really much we can do. Contact support via the link above and see what happens.

bramski · Mar 15, 2014, 03:42 PM // 15:42

Thanks for the info,

I have submitted a request, I recieved an automatic mail sent by:
[email protected]

Does this mean the request i submitted is gone in vain aswell?

**Marty Silverblade** · Mar 15, 2014, 10:33 PM // 22:33

If you're communicating via zendesk you should be fine. (I use the terms 'apparently' and 'should' only because I haven't needed to contact support for several years. People have reported that their issues have been resolved effectively via the zendesk system.)

bramski · Mar 15, 2014, 11:29 PM // 23:29

Hey thanks so much, I recieved a reply within the hour.
You're awesome

**Marty Silverblade** · Mar 16, 2014, 12:04 AM // 00:04

One more thing, your IGN is 'killer brammie'. I found it in your post history. Might be useful info if you hadn't already remembered it.

bramski · Mar 16, 2014, 01:00 PM // 13:00

Yea, I remember a shit ton of actual in game information etc.

If there are going to be more people like me, my GW2 account is linked to my GW1 account. This makes recovering your account very easy. Me being a total dumbass and not securing my gw2 serial code properly I still have to go through the recovery process. If you do have your gw2 serial code all you gotta do is that change that password and you're set.

Age · Apr 10, 2014, 11:58 PM // 23:58

I don't if you resolved this but if you made credit card purchse the last 4 digit will help if you don't have your cd keys.

Mar 14, 2014, 06:32 PM // 18:32	#1
bramski Ascalonian Squire Join Date: Nov 2010 Location: serenity temple Profession: W/	Cannot access my account Hi I'm sorry if this is not the read place for this thread. Last week I felt like playing GW again, to find out I have forgotten my password. I have mailed the support team, but since younger me thought it was a good idea to not keep the serial key cards, and not having any screenshots because I also recently reinstalled my PC. I have no real evidence the support team can see it is my account. They have not replied in a week time, and with the reset password option not working anymore is there any other way to get acces to my account or should I sent another e-mail? I have also tried logging into my NCsoft account but have no clue of that password either. Thanks in advance.

Mar 14, 2014, 10:45 PM // 22:45	#2
Marty Silverblade Administrator Join Date: Jun 2006	Firstly, [email protected] is broken. Any emails (either direct or via any system that uses it) sent to that address get redirected to the black hole in internetland. Apparently the place to go is now here. Honestly, the chance of you recovering your account is low. Perhaps they can authenticate on the personal details input when you created the account. A character name may also help if you can remember any. In any case, there isn't really much we can do. Contact support via the link above and see what happens. __________________

Mar 15, 2014, 10:33 PM // 22:33	#4
Marty Silverblade Administrator Join Date: Jun 2006	If you're communicating via zendesk you should be fine. (I use the terms 'apparently' and 'should' only because I haven't needed to contact support for several years. People have reported that their issues have been resolved effectively via the zendesk system.) __________________

Mar 16, 2014, 12:04 AM // 00:04	#6
Marty Silverblade Administrator Join Date: Jun 2006	One more thing, your IGN is 'killer brammie'. I found it in your post history. Might be useful info if you hadn't already remembered it. __________________

Mar 15, 2014, 03:42 PM // 15:42	#3
bramski Ascalonian Squire Join Date: Nov 2010 Location: serenity temple Profession: W/	Thanks for the info, I have submitted a request, I recieved an automatic mail sent by: [email protected] Does this mean the request i submitted is gone in vain aswell?

Mar 15, 2014, 11:29 PM // 23:29	#5
bramski Ascalonian Squire Join Date: Nov 2010 Location: serenity temple Profession: W/	Hey thanks so much, I recieved a reply within the hour. You're awesome

Mar 16, 2014, 01:00 PM // 13:00	#7
bramski Ascalonian Squire Join Date: Nov 2010 Location: serenity temple Profession: W/	Yea, I remember a shit ton of actual in game information etc. If there are going to be more people like me, my GW2 account is linked to my GW1 account. This makes recovering your account very easy. Me being a total dumbass and not securing my gw2 serial code properly I still have to go through the recovery process. If you do have your gw2 serial code all you gotta do is that change that password and you're set.

Apr 10, 2014, 11:58 PM // 23:58	#8
Age Hall Hero Join Date: Jul 2005 Location: California Canada/BC Guild: STG Administrator Profession: Mo/	I don't if you resolved this but if you made credit card purchse the last 4 digit will help if you don't have your cd keys.